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Definition

Sentiment Analysis

Determining whether AI mentions of a brand are positive, negative, or neutral.

Full Definition

Sentiment analysis in AI brand monitoring evaluates whether AI-generated mentions of a brand are positive, negative, or neutral in tone. This analysis helps brands understand not just whether they're mentioned, but how they're being described. Positive sentiment indicates AI systems recommend or praise the brand, neutral sentiment means factual mentions without strong opinions, and negative sentiment suggests warnings or criticisms. Tracking sentiment trends helps identify reputation issues in AI responses.

Examples

  • 1Positive: 'Slack is an excellent choice for team communication'
  • 2Negative: 'Some users report issues with X's customer support'

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Tools & Resources

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