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Definition

Brand Mention

An instance where an AI system references a brand in its response.

Full Definition

A brand mention occurs when an AI system references a specific brand, product, or company in its generated response. Brand mentions can be positive (recommendations), neutral (informational), or negative (warnings or criticisms). Tracking brand mentions across AI platforms is a core component of AI brand monitoring, helping brands understand how AI systems perceive and represent them. The quality, context, and sentiment of brand mentions all impact overall AI visibility.

Examples

  • 1ChatGPT mentioning 'Slack' when asked about team communication tools
  • 2Claude recommending 'Zoom' for video conferencing

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Tools & Resources

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